Complaints QA & Compliance Analyst

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent technology solutions provider in Dubai is seeking a Complaints Quality Assurance evaluator to handle quality assurance checks in complaints management. This role requires strong analytical skills to ensure compliance with standards and provide constructive feedback. Exceptional communication abilities and a focus on high-quality customer interactions are essential. The position is based on-site in Dubai, offering a dynamic work environment.

Qualifications

• Proficiency in quality assurance methodologies and standards.
• Strong analytical skills for data evaluation.

Responsibilities

• Conduct quality assurance checks on complaint casework.
• Analyze compliance with policies and standard operating procedures.
• Provide meaningful feedback on complaint resolutions.

Job description

A prominent technology solutions provider in Dubai is seeking a Complaints Quality Assurance evaluator to handle quality assurance checks in complaints management. This role requires strong analytical skills to ensure compliance with standards and provide constructive feedback. Exceptional communication abilities and a focus on high-quality customer interactions are essential. The position is based on-site in Dubai, offering a dynamic work environment.