Commercial Operations & Commercial Excellence Director

Medtronic; Dubai; On-site; AED 600,000 - 1,200,000; Full time

Job summary

Medtronic is seeking an experienced Commercial Excellence & Operations Director to drive transformation and operational governance across Emerging EMEA, including the Middle East and Africa. You will lead sales enablement, analytics, and indirect channel management to accelerate revenue and improve execution, with regional and global collaboration.

This senior role demands a proven track record in designing training programs, incentive plans, dashboards, and cross-functional leadership within

Qualifications

• Minimum 10 years of progressive experience in sales enablement, commercial excellence and operations or related functions within complex global organizations.
• Minimum of 7 years of people management experience.
• Demonstrated success designing and implementing sales training programs, competency frameworks and enablement strategies.
• Strong background in sales incentive design, analytics and performance management.
• Proven ability to develop and interpret complex business analytics dashboards and performance metrics.
• Experience managing indirect channels or partner enablement programs.

Responsibilities

• Lead Sales Enablement, building competency training programs and incentive strategies aligned with commercial goals.
• Develop StartUp training curricula for rapid ramp-up of new salespeople.
• Create competency frameworks for all sales roles and experience levels.
• Oversee analytics and governance to ensure consistent regional execution.
• Manage indirect channel partner enablement programs and partner relationships to drive revenue.

Skills

Sales enablement

Commercial analytics

Operations governance

Indirect channel management

Cross-functional leadership

Tools

CRM systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

A Day in the Life

This position is an exciting opportunity to work with the Diabetes business. Medtronic announced its intention to separate the Diabetes division to promote future growth and innovation within the business and to reallocate investments and resources across Medtronic. The Diabetes division now known as MiniMed completed its IPO in March 2026. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investment to drive meaningful innovation and enhance our impact on patient care. While you will start your employment with Medtronic upon completion of required local legal and employment processes we expect your employment to transfer to MiniMed subject to business needs and any applicable information and consultation requirements in your jurisdiction.

Position Overview

We are seeking an experienced Commercial Excellence & Operations Director to lead MiniMed commercial transformation and operational excellence initiatives across our Emerging EMEA region comprising Russia Central Asia Central and Eastern Europe Middle East Turkey and Africa. This strategic leadership position is responsible for driving sales enablement commercial analytics operational governance and indirect channel management to accelerate revenue growth and enhance commercial execution.

Key Responsibilities

Sales Enablement

• Design and deliver competency training programs and develop incentive strategies aligned with commercial excellence objectives and business goals

• Create and implement StartUp training curriculum for new salespeople ensuring rapid ramp-up and early productivity

• Develop comprehensive competency frameworks that define required skills behaviors and performance standards across all sales roles and experience levels

• Lead commercial upskilling strategy encompassing curriculum design content development and delivery mechanisms tailored to regional markets

• Design and implement Sales Incentive Plan (SIP) strategies that drive desired behaviors motivate performance and align with regional and global commercial priorities

• Evaluate select and deploy enablement tools and platforms that enhance sales productivity knowledge sharing and performance management

• Ensure flawless execution of strategy through robust governance measurement frameworks and continuous improvement processes

Analytics and Operations

• Generate actionable commercial insights through data analysis market research and competitive intelligence to inform strategy and decision-making

• Develop and implement predictive analytics capabilities to forecast sales performance identify trends and optimize resource allocation

• Establish and enforce governance frameworks policies and standards for commercial excellence that ensure consistency compliance and operational efficiency across the region

• Monitor key performance indicators (KPIs) and develop dashboards that provide visibility into sales enablement effectiveness and commercial execution

Indirect Channel Management

• Oversee indirect channel partner enablement programs ensuring partners have access to training tools and resources necessary for successful commercial execution

• Develop partner competency frameworks and incentive programs that align partner interests with company objectives

• Implement channel management processes policies and performance standards that drive accountability and excellence

• Build and maintain partner relationships providing strategic guidance and operational support

• Monitor channel performance through analytics and provide coaching to optimize partner productivity

Commercial Operations

• Tendering and Contracting execution and portal administration enforce pricing strategy and operations in alignment with global.
• Event operations management - vendor and logistics coordination ensuring healthcare compliance and reporting securing approvals to post-event follow up.
• Ensuring governance policies and standards for commercial excellence and operations are met in line with Global requirements

Cross-Functional Collaboration & Leadership

• Partner with regional Sales leadership to align enablement initiatives with commercial strategies and revenue targets
• Collaborate with Human Resources on talent development performance management and organizational design
• Work with Finance to develop business cases manage budgets and demonstrate ROI on enablement and operational initiatives
• Liaise with global Commercial Excellence teams to ensure consistency with global standards while addressing regional needs
• Lead cross-functional projects and drive change management initiatives to support commercial transformation

Required Qualifications

• Minimum 10 years of progressive experience in sales enablement commercial excellent and operations or related functions within complex global organizations

• Minimum of 7 years of people management experience

• Demonstrated success designing and implementing sales training programs competency frameworks and enablement strategies

• Strong background in sales incentive design analytics and performance management

• Proven ability to develop and interpret complex business analytics dashboards and performance metrics

• Experience managing indirect channels or partner enablement programs

• Excellent project management and change management capabilities

• Strong communication and stakeholder management skills with ability to influence across organizational levels

• Fluency in English; additional EMEA regional languages highly valuable

• Willingness to travel within the Emerging EMEA region as needed

Key Competencies

• Strategic Thinking: Ability to develop and execute comprehensive commercial excellence strategies aligned with business objectives

• Data-Driven Decision Making: Proficiency in analytics metrics and using insights to drive business decisions

• Change Management: Capability to lead organizational change and drive adoption of new processes and systems

• Leadership: Strong ability to lead teams influence stakeholders and drive accountability

• Project Management: Excellence in planning executing and delivering complex multi-workstream initiatives

• Communication: Clear persuasive communication skills across diverse audiences and cultures

• Business Acumen: Deep understanding of sales processes revenue models and commercial dynamics

• Adaptability: Ability to work effectively in dynamic complex environments with evolving requirements

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia:.00 CZK-.00 CZKThis position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).This position is eligible for an annual long-term incentive plan.

Required Experience:

Director