Collections Team Lead: Late Buckets & Special Queue

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Collection Team Manager to oversee the collection team. The ideal candidate will manage daily operations, ensure performance standards are met, and resolve customer issues. With over 10 years of experience in banking collection, excellent leadership, and communication skills are required. This role offers opportunities for professional growth within a dynamic team environment.

Qualifications

• Over a decade (10 years) of experience in banking collection.

Responsibilities

• Manage and coach the collection team on daily workflow and performance.
• Resolve personnel issues and escalated calls in a timely manner.
• Conduct performance appraisals regularly.
• Discuss issues faced by the collection team with customers.

Skills

Knowledge of market and industry characteristics and trends

Strong business acumen

Strong analytical skills

Collection experience

Strong interpersonal and communication skills

Ability to multi-task

Time management skills

Problem-solving and decision-making

Team leadership skills

Achieving collection goals and targets

Job description

A leading financial institution in the United Arab Emirates is seeking a Collection Team Manager to oversee the collection team. The ideal candidate will manage daily operations, ensure performance standards are met, and resolve customer issues. With over 10 years of experience in banking collection, excellent leadership, and communication skills are required. This role offers opportunities for professional growth within a dynamic team environment.