Collection Team Lead - Late Bucket & Special Queue

ADIB; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

A prominent bank in Dubai is seeking a Team Leader for Late Bucket & Special Queue to manage the collection team. This role requires over 10 years of experience in banking collections and involves coaching, monitoring performance, and resolving customer issues. The ideal candidate should possess strong leadership and analytical skills, along with a track record of achieving collection targets. Join us to lead a dynamic team and enhance customer satisfaction while adhering to company policies.

Qualifications

• Over a decade (10 years) of experience in banking collection.
• Strong collection experience is mandatory.

Responsibilities

• Manage the collection team and coach on daily workflow.
• Motivate and develop associates to achieve performance results.
• Resolve personnel issues and escalated calls in a timely manner.
• Meet with the collection team to discuss results and issues.

Skills

Knowledge of market and industry characteristics and trends

Strong business acumen

Strong analytical skills

Strong collection experience

Strong interpersonal and communication skills

Strong Ability to multi tasks

High achievement in the collection department

Strong time management skills

Solving problems and decision making

Strong team leadership skills

Achieving collection goals and targets

Job description

A prominent bank in Dubai is seeking a Team Leader for Late Bucket & Special Queue to manage the collection team. This role requires over 10 years of experience in banking collections and involves coaching, monitoring performance, and resolving customer issues. The ideal candidate should possess strong leadership and analytical skills, along with a track record of achieving collection targets. Join us to lead a dynamic team and enhance customer satisfaction while adhering to company policies.