Colleague Experience Executive

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Miral Experiences is seeking a Colleague Experience Executive to support onboarding, HR operations, offboarding, accommodation, transport, and immigration processes, while ensuring compliance and operational excellence.

As the first point of contact for new joiners and staff, you will deliver exceptional service, manage inquiries, and coordinate with internal teams and external partners to create outstanding colleague experiences.

Qualifications

• Minimum 2-3 years of experience in Human Resources or related administrative function.
• Strong customer service and stakeholder management abilities.
• Excellent verbal and written English communication skills.

Responsibilities

• Act as a trusted point of contact for colleagues and their families throughout the employment lifecycle.
• Support relocation, immigration, accommodation, medical insurance, onboarding, probation, and HR-related inquiries.
• Provide exceptional customer service via face-to-face, email, and Microsoft Teams.
• Manage complex colleague queries while ensuring policy compliance and positive experiences.
• Build relationships with internal stakeholders, external partners, and government entities.
• Drive continuous improvement of service standards and KPIs.

Skills

Customer service

Stakeholder management

English communication

Microsoft Excel

Microsoft Word

PowerPoint

Oracle HRMS/HCM

Multilingual

Education

High School Diploma or equivalent

HR degree or related field

Tools

Oracle HRMS/HCM

Job description

Join us at Miral Experiences!

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

At Miral Experiences, our Colleague Experience team plays a vital role in supporting colleagues throughout their employment journey. As the first point of contact for new joiners and existing employees, the team delivers exceptional service, guidance, and operational support that directly impacts colleague satisfaction and engagement.

We are seeking a Colleague Experience Executive who is passionate about people, customer service, and HR operations. In this role, you will be responsible for delivering seamless colleague experiences across onboarding, HR operations, offboarding, accommodation, transport, and immigration processes, while ensuring compliance, accuracy, and operational excellence.

This is a dynamic opportunity for an HR professional who thrives in a fast-paced environment, enjoys working with diverse stakeholders, and is committed to creating outstanding colleague experiences.

Key Responsibilities

Colleague Experience & Customer Service

• Act as a trusted point of contact for colleagues and their families throughout the employment lifecycle.
• Support relocation, immigration, accommodation, medical insurance, onboarding, probation, and general HR-related inquiries.
• Provide exceptional customer service through face-to-face interactions, email, and Microsoft Teams.
• Manage complex colleague queries while ensuring policy compliance and positive employee experiences.
• Build strong relationships with internal stakeholders, external partners, and government entities.
• Drive continuous improvement of customer service standards and service delivery KPIs.

HR Operations & Process Excellence

• Process colleague requests accurately and in line with company policies, SOPs, and legal requirements.
• Manage visa applications, renewals, employment contracts, and other immigration-related processes.
• Ensure compliance with UAE labor regulations and immigration requirements.
• Handle escalations, complex cases, and exceptions while maintaining confidentiality and professionalism.
• Monitor deadlines and critical documentation to avoid compliance risks and penalties.
• Support and deliver the Colleague Induction Program.

HR Data Management

• Maintain accurate employee records within the HR Management System (HCM).
• Ensure 100% data accuracy through verification and quality checks.
• Review approvals, identify inconsistencies, and resolve data discrepancies.
• Organize and maintain confidential personnel files and documentation.

Leadership & Team Support

• Support performance management activities and employee development initiatives.
• Provide guidance to team members on complex HR queries and escalations.
• Assist with training and onboarding of new team members.
• Deputize for the Colleague Experience Manager when required.
• Participate in process improvement initiatives and HR projects.

Office & Financial Administration

• Manage purchase requests (PRs), invoices, and financial administration processes.
• Coordinate with Finance and Procurement teams.
• Maintain operational budgets, inventory, stationery, and colleague giveaway stock levels.
• Ensure financial transactions are processed accurately and in a timely manner.

Cross-Training Opportunities

As part of our commitment to development and career growth, you will receive exposure and cross-training across:

• Onboarding
• HR Operations
• Offboarding
• Transport Services
• Accommodation Services
• Immigration & Compliance

What You'll Need

Essential Qualifications

• High School Diploma or equivalent.
• Minimum 2-3 years of experience in Human Resources or a related administrative function.

Desirable Qualifications

• Diploma, Associate Degree, or Bachelor's Degree in Human Resources, Business Administration, or a related field.

Skills & Competencies

• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong administrative and organizational abilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Empathetic, approachable, and people-focused mindset.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with Oracle HRMS/HCM systems is highly advantageous.
• Additional language skills are an advantage.

Shape the Future With Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.

We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.