Cluster Telephone Operator

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Cluster Telephone Operator to manage incoming and outgoing calls, provide information, and assist guests. The ideal candidate will possess strong communication skills, multitask efficiently, and have a good knowledge of hotel services. This position requires a friendly demeanor and a customer service-oriented approach, ensuring guests have a positive experience during their stay.

Qualifications

• Friendly demeanor and excellent interpersonal skills.
• Ability to handle a high volume of calls efficiently.
• Knowledge of hotel services and facilities.

Responsibilities

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department.
• Process room service orders and other guest requests.

Skills

Excellent communication skills

Ability to multitask

Strong customer service skills

Proficiency in using telephone systems

Job description

Company Description

Novotel Dubai Gold District - Hotel that makes every moment matter

Soak up the futuristic glamour and vibrant trading legacy of Dubai at Novotel Dubai Gold District, a 4-star hotel perfectly situated within 10 kilometers from both Dubai International Airport and the Dubai Cruise Terminal at Port Rashid, and only 15 minutes away from the Dubai World Trade Center, making it an ideal destination for both business and leisure travellers.

Located in Dubai’s historic trading hub, Novotel Dubai Gold District offers easy access to the Gold and Spice Souks, blending culture and commerce. Perfect for business or leisure, it combines comfort, style, and connectivity in the city’s golden heart. After a day of business or exploration, unwind in one of 290 elegant rooms offering comfort, modern amenities, and city views. Relax on the 14th floor with an outdoor pool, spa, and gym overlooking Dubai’s shimmering skyline.

Located in the heart of Dubai’s historic trading hub, Novotel Dubai Gold District offers easy access to Gold Souk, Spice Souk, Port Rashid Cruise Terminal, and Dubai International Airport-an ideal base for exploring the city.

Job Description

A Cluster Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake‑up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneand respecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.