Club Lounge Attendant

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking a guest services professional to deliver an on-brand arrival experience for Club and Suite guests. You will implement the Sheraton Club program and contribute to high guest satisfaction through friendly, proactive service.

Focus on recognizing Elite Platinum, Titanium, and Ambassador Members on arrival, and ensuring Welcome and Farewell rituals are performed consistently. Adherence to brand standards and strong teamwork are essential.

Qualifications

• Proactive in anticipating guest needs and issues.
• Strong communication, both verbal and written.
• Ability to deliver on-brand guest experiences across service touchpoints.

Responsibilities

• Greet and assist Club and Suites guests with an on-brand arrival experience.
• Follow and implement Sheraton Club program per Brand Standards.
• Acknowledge elite members on arrival at Club Lounge and ensure Welcome/ Farewell procedures.

Skills

Proactive

Communication

Guest service

Brand standards

Education

High school diploma

Job description

• To provide our Club and Suites guests with an on brand personalized arrival experience.
• Follow and implement Sheraton Club program as per Brand Standards/Guidelines.
• To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

• Ensure that services provided are in harmony with our Sheraton core values
• Ensure that our guests receive an on brand experience upon arrival and throughout their stay.
• Acknowledge and recognize Club guest and Elite Platinum, Titanium, and Ambassador Members on arrival at Club Lounge.
• Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
• Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
• 100% daily usage of the Guest Planning Screen Report to deliver preferences initiative successfully to our guests.
• Ensure compliance with PCI policies.
• Acquire the proper product knowledge needed to perform your job properly.
• Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
• Be aware of the hotel Fire and Emergency procedures.
• Ensure at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
• Ensure wastage is kept to the minimum.
• Support of Departmental objectives.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be proactive
• Must be able to speak, read, and write and understand the primary language(s) used in the work place.
• Requires good communication skills, both verbal and written.
• Basic knowledge of hotel food and beverage operations.
• Basic knowledge of food and alcoholic beverages.
• Basic computational ability.
• Be aware of Health, Safety, & Fire regulations and that they too abide by the terms.
• Maintain high standard of personal hygiene at all time.
• Demonstrate proper and safe usage of all equipment.
• Ensure that full uniform is worn at all time.
• Care in service to avoid accidents.
• Maintain a clean and tidy work area.

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.

EDUCATION

High school degree required.

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

• Must be able to stand 8hrs a day while maintaining a smile and positive attitude.
• This job often requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• This job often requires to be able to lift up 5.5kg on a regular basis and continuing basis.
• Be able to lift trays of food or food items weighing up to 11kg frequently.
• Be able to push and pull carts and equipment weighing up to 90 kg occasionally.
• Be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• This job requires operating computers and computerized equipment.

EMPLOYEMENT CONDIITIONS

• This job may require you to work on holidays and/or on weekends.
• This job may require you to work a shift other than a day shift, including first, second, and/or overnight shift.
• This job often requires extended hours beyond a typical work week.
• This job requires you to conform to a conservative, formal grooming, attire, and jewelry policy that will be monitor on a regular basis and maybe addressed as seen fit by your manager.
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely.
• Our hotel has a no tolerance policy regarding unlawful discrimination and harassment; and require you to follow our anti-discrimination and anti-harassment policies.
• This job requires well-paced ability to maneuver between functions occurring simultaneously.