Clinic Manager

Nova Medical Center; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare institution in Abu Dhabi is seeking a Facility Manager to oversee front office operations, billing, and quality management. The ideal candidate has extensive experience in healthcare administration, strong interpersonal skills, and knowledge of medical insurance protocols. Responsibilities include managing budgets, ensuring patient satisfaction, and overseeing insurance claims. Candidates must have a Bachelor’s degree and at least 7 years of relevant experience. Residing in Abu Dhabi is preferred.

Benefits

Competitive salary

Healthcare benefits

Professional development opportunities

Qualifications

• 7+ years in finance/administration in healthcare, 3 years supervisory.
• Experience with clinic/medical center start-up projects.
• Proficient in English; Arabic is an advantage.
• Basic computer knowledge.

Responsibilities

• Manage the front office and billing/accounting services.
• Oversee insurance claims and authorizations.
• Prepare revenue and capital budgets.
• Ensure patient satisfaction and quality management.

Skills

Clinic management

Budget management

Interpersonal skills

Decision making

Problem solving

Medical insurance protocols

Multi-cultural teamwork

Education

Bachelor’s degree from an accredited program

Post graduate diploma in management or administration

Job description

Overview

Responsible for the overall management of the facility’s front office, billing/accounting, insurance and support services. Outpatient services are monitored and doctors’ clinics are scheduled in a way that promotes the continuity of patient care and the systematic flow of facility operations. Flow of patients’ medical records and release of medical information are monitored as per company standards. Oversees the management of the facility’s accounting including debtors days. Consolidates daily sales reports with analysis and ensures that senior management is informed of significant variations. Exercise overall cost effective budgetary control over purchases and expenditure supplies. Liais es with Insurance companies on matters related to claims, approvals and dispatch and also conduct a periodic analysis on disallowances and resubmission. Ensures that insurance authorizations are monitored to ensure it is done accurately and on time. Preparation of annual revenue expenditure and capital budgets, identification of potential cost reduction areas and implementation of the requisite measures. Responsible for the performance management, continuous improvement and quality management of these areas, based on organizational values. Ensures that a service culture is actively promoted within the Medical Center. Should ensure patient satisfaction is monitored and assessed. Should build up a mutual beneficial relationship with relevant medical aids and suppliers.

Qualifications

Bachelor’s degree from an accredited program. A certificate of post graduate diploma in management or administration field is an advantage. Not less than 7 years working experience in a finance and/or administration function in a healthcare facility, 3 years of which should be supervisory/managerial in nature. Knowledge of clinic management and administration. Experience in start-up projects involving initial set-up of a clinic/medical center facility. Familiar with various administrative competencies, quality assurance, budget management and service planning, education and training, concepts and principles of management, and writing policies/procedures. Ability to function in a multi-disciplinary team. Understanding of multi-cultural environment in the Middle East. Well developed interpersonal skills, effective decision making, problem solving and a calm disposition at all times. English language proficiency is a must and Arabic language would be an advantage. Basic knowledge of computers. Knowledge of medical insurance protocols is a must. Preferably residing in Abu Dhabi or willing to reside in Abu Dhabi.

About The Company

Nova Medical Center is located at Al Ain, the eastern region of Abu Dhabi, also known as the “Garden City of the Gulf” and second largest city in the Emirate of Abu Dhabi. As a medical institution, Nova Medical center is committed to providing the highest quality care for medical and dental and strives to improve the health of the communities it serves. We offer a range of services and information as well as advice and treatment for a range of health, skin and dental problems. Our Patients receive treatment from primary-care physicians, nurses, specialists and health-care professionals whose sense of compassion is as highly regarded as their expertise. Our main goal is to provide and deliver to you a quality care and best service, with focus on your safety and by meeting and exceeding your expectations. To accomplish this goal, we consider you, our patients, as our partner.