Client Success & Studio Operations Coordinator

Lublu flowers; Dubai; On-site; AED 84,000 - 120,000; Full time

Job summary

Lublu flowers in Dubai is seeking a client-focused team member to handle inquiries across WhatsApp, Instagram and calls, understand client needs and translate them into timely orders.

You will recommend bouquets, enter orders accurately, coordinate with florists and delivery teams, and help maintain schedules.

A passion for flowers and great communication are essential; prior sales or hospitality experience is a plus.

Qualifications

• Strong spoken and written English.
• Confident, proactive and responsible.
• Strong communication and client-service skills.
• Organised and attentive to detail.
• Able to multitask and work under pressure.
• Previous experience in sales, customer service or hospitality is an advantage.

Responsibilities

• Respond to client enquiries through WhatsApp, Instagram, phone and other channels.
• Understand client occasion, style, budget and delivery requirements.
• Recommend bouquets, arrangements and additional products.
• Enter orders accurately into the system with quantities and delivery details.
• Coordinate daily tasks between florists, drivers and management.
• Prepare and maintain the daily production and delivery schedule.
• Monitor order progress and ensure on-time dispatch.
• Communicate confirmations and delivery updates to clients.
• Assist with subscriptions, corporate accounts and events.
• Support stock checks, supplier coordination and general admin tasks.
• Handle client concerns calmly and professionally.
• Take ownership of daily decisions and solve routine issues.

Skills

Strong communication

Customer service

Multitasking

Detail oriented

Independent decisions

Hospitality experience

English fluency

Job description

Lublu flowers in Dubai is seeking a client-focused team member to handle inquiries across WhatsApp, Instagram and calls, understand client needs and translate them into timely orders.

You will recommend bouquets, enter orders accurately, coordinate with florists and delivery teams, and help maintain schedules.

A passion for flowers and great communication are essential; prior sales or hospitality experience is a plus.