Client Success Lead for AI & Automation Solutions

Visiontact; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions firm located in Dubai is seeking a dedicated Client Relations Manager to serve as the primary liaison between clients and internal teams. The ideal candidate will have a background in managing enterprise accounts, strong communication skills, and experience in AI and automation solutions. This role focuses on nurturing client relationships and ensuring satisfaction by delivering tailored services. Applicants with a Bachelor’s degree and 3–5 years of relevant experience are encouraged to apply.

Qualifications

• Minimum 3–5 years of experience managing enterprise or key accounts.
• Strong understanding of digital transformation and automation.
• Certifications in Customer Success Management or Project Management preferred.

Responsibilities

• Act as the main point of contact for assigned clients.
• Develop a deep understanding of client businesses.
• Collaborate with delivery teams to ensure projects meet client expectations.
• Conduct regular check-ins and performance reports for each account.

Skills

Interpersonal and communication skills

Client-first approach

Project coordination tools knowledge

Analytical and reporting abilities

Fluency in English

Education

Bachelor’s degree in Business Administration

Master’s preferred

Tools

HubSpot

Salesforce

Excel

Asana

Job description

A technology solutions firm located in Dubai is seeking a dedicated Client Relations Manager to serve as the primary liaison between clients and internal teams. The ideal candidate will have a background in managing enterprise accounts, strong communication skills, and experience in AI and automation solutions. This role focuses on nurturing client relationships and ensuring satisfaction by delivering tailored services. Applicants with a Bachelor’s degree and 3–5 years of relevant experience are encouraged to apply.