Client Services Specialist: Accounts & Compliance

EFG Holding; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

A financial services firm in Dubai is seeking a customer service representative to assist clients and ensure compliance with regulations. This role requires a strong command of Arabic and English, good teamwork skills, and proficiency in Microsoft Office. Candidates should have 0 - 4 years of experience in customer-centric roles and be able to work under pressure. This position offers an excellent opportunity to start a career in financial services.

Qualifications

• 0 - 4 years’ experience in a similar customer centric role.
• Can identify problems and refer/escalate complex issues to a higher level.

Responsibilities

• Responsible for opening new accounts for branch clients.
• Fulfill branch clients’ needs and requests in a timely manner.
• Promote the firm’s services and answer clients’ inquiries.
• Assist clients with account data updates and check issuance.
• Ensure compliance with AML/CTF rules and regulations.

Skills

Very good command of Arabic

Very good command of English

Good Microsoft Office skills

Excellent communication skills

Ability to build partnerships

Ability to work under pressure

Flexible in handling new tasks

Education

Bachelor’s degree or High school Diploma

Job description

A financial services firm in Dubai is seeking a customer service representative to assist clients and ensure compliance with regulations. This role requires a strong command of Arabic and English, good teamwork skills, and proficiency in Microsoft Office. Candidates should have 0 - 4 years of experience in customer-centric roles and be able to work under pressure. This position offers an excellent opportunity to start a career in financial services.