Client Service Account Manager Associate

JPMorganChase; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services firm in Abu Dhabi seeks a Client Service Associate to enhance client relationships and drive business success. This role requires excellent communication and client service skills, along with the ability to manage multiple priorities. Successful candidates will have experience in client management and a proactive approach to developing solutions. Full-time position with potential for growth within the firm.

Qualifications

• Proven negotiation skills and strong organizational abilities.
• Experience in client service and portfolio management.
• Ability to develop internal networks and manage multiple systems.

Responsibilities

• Develop and maintain partnerships with clients.
• Assist in executing strategic client plans.
• Analyze payment activities for efficiency.

Skills

Excellent verbal and written communication skills

Ability to work effectively under pressure

Team player and independent working ability

Cultural sensitivity and awareness

Proven negotiation skills

Strong organizational skills

Client service experience

Job description

Description

Join our team as a Client Service Associate and become the key partner for clients delivering tailored solutions and driving their business success. Build lasting relationships anticipate needs and help clients thrive with our innovative treasury products and global expertise.

As an Associate within our Client Service Account Management team you will be a trusted member of the clients team and deeply connected to deliver the growth and success for an assigned this role you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Job responsibilities

• Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales Operations Product Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls meetings issues proactive communications)

Required qualifications capabilities and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications capabilities and skills

• Knowledge and understanding of Payments products processes and risk policies nice to have
• Second language is preferable (Arabic)

Required Experience

Manager

Key Skills

Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette

Employment Type

Full-Time

Experience

years

Vacancy

1