Client Relationship Management - Analyst (UAE Nationals Only)

Marsh McLennan Companies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational consulting firm in Dubai is seeking an Analyst for Client Relationship Management. This position focuses on enhancing client satisfaction by providing exceptional support and analysis. Ideal candidates should possess strong analytical skills, excellent communication abilities, and must be UAE (Emirati) nationals. Join us to develop your career in a dynamic environment.

Qualifications

• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Ability to interpret data and make data-driven decisions.
• Must be a UAE (Emirati) national.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues.
• Analyze client data and feedback to identify trends and opportunities for improvement.
• Prepare and present regular reports on client satisfaction metrics.
• Work closely with cross-functional teams to align client needs with company offerings.
• Maintain accurate records of client interactions in the CRM system.

Skills

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Proficiency in Microsoft Office Suite

Strong organizational skills

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

Company: Marsh

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem‑solving.

Important:

This position is open exclusively to UAE (Emirati) nationals in accordance with local hiring policies.

We will count on you to:

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross‑functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 0‑1 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem‑solving skills, with the ability to interpret data and make data‑driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Must be a UAE (Emirati) national.

What makes you stand out:

• A proactive approach to problem‑solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high‑quality work and supporting the overall success of the client relationship management team.

If you are an Emirati national looking to grow your career in client relationship management, we encourage you to apply.