Client Relationship & Banking Advisor

HSBC Holdings plc; Dubai; Vor Ort; AED 96.000 - 204.000; Vollzeit

Zusammenfassung

HSBC Holdings plc in Dubai seeks a customer service oriented professional to service walk-ins, understand needs and deepen relationships. You will represent the bank with integrity and deliver high-quality service while promoting suitable HSBC propositions.

The role requires knowledge of HSBC credit policies and lending guidelines, and the ability to identify referrals for financial planning. A Bachelor's degree is essential for UAE visa eligibility.

Qualifikationen

• Proven ability in customer service and building customer relationships.
• Ability to identify customer needs and influence actions.
• Understanding HSBC’s credit policy and lending guidelines.
• Broad knowledge of financial planning and needs.
• Understanding of mass affluent customer segment.
• Understanding of referral processes.
• Understanding of Premier, Advance and Personal banking propositions.

Aufgaben

• Be the face of the bank for customer service in branch.
• Review customers and assess needs, upsell appropriate propositions.
• Refer to specialists as needed and ensure high-quality service.
• Coach and develop teammates to meet TOM standards.

Kenntnisse

Customer service

Relationship building

Communication skills

Credit policy knowledge

Ausbildung

Bachelor's degree

Jobbeschreibung

HSBC Holdings plc in Dubai seeks a customer service oriented professional to service walk-ins, understand needs and deepen relationships. You will represent the bank with integrity and deliver high-quality service while promoting suitable HSBC propositions.

The role requires knowledge of HSBC credit policies and lending guidelines, and the ability to identify referrals for financial planning. A Bachelor's degree is essential for UAE visa eligibility.