Client Relations Team Lead — Service Excellence & Growth

Citi bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global financial institution is seeking a Service Relationship Team Lead in the UAE. This role focuses on managing client accounts, enhancing customer satisfaction, and ensuring compliance with banking regulations. The ideal candidate will have 5-7 years of customer service experience and strong communication skills. This full-time position offers a chance to lead a team and drive process improvements in a dynamic environment.

Qualifications

• 5‑7 years of customer service & relationship management experience.
• Basic knowledge of bank products such as deposit accounts and credit cards preferred.
• Effective written and verbal communication skills.

Responsibilities

• Manage client accounts and provide customer service.
• Ensure compliance with policies and procedures.
• Identify opportunities for service improvements.

Skills

Customer service

Relationship management

Communication skills

Team player

Ability to lead teams

Job description

A leading global financial institution is seeking a Service Relationship Team Lead in the UAE. This role focuses on managing client accounts, enhancing customer satisfaction, and ensuring compliance with banking regulations. The ideal candidate will have 5-7 years of customer service experience and strong communication skills. This full-time position offers a chance to lead a team and drive process improvements in a dynamic environment.