Client Relations Officer

International Free Zone Authority | IFZA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business authority in the UAE seeks a Client Relations Officer to manage administrative processes for trade licenses. Responsibilities include providing information to clients, monitoring CRM, and ensuring high levels of customer service. Candidates should possess full English proficiency, customer service experience, and excellent communication skills. The role offers competitive benefits including annual leave and insurance plans.

Benefits

24 working days annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme

Exclusive discounts

Qualifications

• Customer service and client relationship management experience is advantageous.
• Intermediate computer literacy is required.
• Ability to communicate effectively on phone calls and via email.

Responsibilities

• Providing clients with license-related information as per guidelines.
• Monitoring and updating the CRM system regularly.
• Responding to clients' emails and queries.

Skills

Full English proficiency

Customer service skills

Strong attention to details

Tools

MS Office

Job description

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities

• Providing clients and professional partners with license-related information in line with organizational time‑frames and guidelines
• Issuing quotes and providing license‑related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
• Fostering long‑lasting business relationships with clients and professional partners
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
• Operating closely with sales, finance, and renewals departments
• Performing other job‑related duties as assigned by Management

Requirements

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face‑to‑face interactions
• Strong attention to details
• Customer Service and Client Relationship Management experience is advantageous

Benefits

As an employee of IFZA, you can expect:

• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Bonus scheme (in relevant departments)
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)