Client Operations Manager

Copper.co; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A digital asset infrastructure firm in Abu Dhabi is seeking a Client Operations Manager to lead operational excellence and ensure high client satisfaction. The role involves overseeing middle office operations and continuous improvement initiatives in a fast-paced environment. Candidates should possess deep knowledge of cryptocurrency technology and leadership experience in operational teams.

Benefits

35 days of paid time off

Comprehensive medical insurance

Enhanced pension contributions

Life insurance

24/7 Employee Assistance Programme

Qualifications

• Deep knowledge of operational standards and middle office controls.
• Expert understanding of cryptocurrency technology and blockchain.
• Proven record of leading operational teams.

Responsibilities

• Own oversight for regional middle office operations.
• Ensure seamless client experience across Copper’s platforms.
• Drive continuous efficiency improvements in operations.

Skills

Operational standards knowledge

Cryptocurrency technology understanding

Leadership skills

Adaptability

Job description

Overview

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment

The Client Operations team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.

Role Purpose

As a Client Operations Manager, you will act as a strategic leader in safeguarding client satisfaction and operational excellence across Copper’s institutional client base. You’ll serve as a key escalation point and operational authority—resolving complex inquiries, guiding technical issue resolution, and ensuring a consistently high standard of client service delivery. Your expertise will shape both frontline engagement and systemic improvements to the client experience.

Key Responsibilities Of The Role

• Own BAU oversight for regional middle office operations, including supervision of 1st line risk and daily post-trade workflows
• Oversee all middle office operations, ensuring seamless client experience across Copper’s platforms
• Support the launch, improvement, and scaling of Copper products, tools, and operational infrastructure
• Partner closely with Compliance, Risk, Finance, Product, Engineering, and Service Delivery teams to ensure seamless delivery
• Act as senior point of contact for escalation management.
• Monitor operational business partners in line with intercompany agreements, SLAs, and performance KPIs
• Drive continuous efficiency improvements, using data to optimize workflows and mitigate operational risk
• Build and mentor a team of AVPs and Associates, fostering a culture of accountability and excellence
• Deliver strategic projects from ideation to completion, aligning cross-functional stakeholders and timelines
• Cultivate and leverage an established internal network to drive collaboration and innovation across functions

Essential: Your experience, skills and knowledge

• Deep knowledge of operational standards, middle office controls, and crypto infrastructure workflows
• Expert understanding of cryptocurrency technology, blockchain, and digital assets.
• Demonstrated ability to own strategic initiatives through to completion in complex and evolving environments
• Able to navigate uncertainty and adapt quickly to changing circumstances while remaining focused and clear-headed
• Hands-on familiarity with Copper’s product suite or comparable digital custody platforms
• Proven track record of leading operational teams and building trusted stakeholder relationships
• Autonomous operator and inclusive team leader, capable of driving regional initiatives independently while fostering collaboration, transparency, and resilience across globally distributed teams.

The Benefits Offered

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

• Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions - Includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP)

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.