Client Lead

WSP; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

WSP Middle East is seeking a Client Lead in Abu Dhabi to strengthen client relationships, drive work-winning efforts, and ensure top-tier project delivery coordination across the Middle East region. You will act as a trusted advisor to senior stakeholders and shape strategic plans to capture new opportunities while aligning with WSP’s growth agenda in the UAE.

The role requires leading cross-functional teams, managing key accounts, and delivering client-centric solutions that enhance

Qualifications

• Bachelor’s degree in Engineering, PM, Business, or a related field.
• Minimum 15 years in client-facing, business development, or project delivery roles within engineering, construction, or built-environment sectors.
• Demonstrated success in key account management, work-winning, or senior client relationship leadership.
• Exceptional communication, influencing, and stakeholder management abilities with capacity to build strategic partnerships.
• Strong understanding of the Middle East market landscape and regional delivery context.

Responsibilities

• Lead, nurture, and grow relationships across priority accounts, ensuring alignment with client objectives and WSP value proposition.
• Act as a trusted advisor to senior client stakeholders, fostering long-term partnerships.
• Develop and execute strategic account plans leveraging market intelligence and CRM insights to identify new opportunities.
• Partner with internal units to shape work-winning strategies, supporting pursuits, proposals, and commercial positioning.
• Collect, analyse, and act on client feedback to drive cross-functional collaboration and elevate client satisfaction.
• Work with Project Directors, Technical Leads, and Client Experience team to embed a high-quality client journey.
• Contribute strategic insights to UAE growth, inform market positioning and long-term business development planning.
• Strengthen WSP’s UAE brand by championing best practices and client-centric delivery.

Skills

Strategic account management

Work-winning

Stakeholder management

Communication skills

Relationship building

Market knowledge Middle East

CRM systems

Education

Bachelor’s degree in Engineering/PM/Business/related

Tools

CRM systems

Job description

WSP Middle East is seeking a Client Lead to join our team in Abu Dhabi, UAE, supporting our ongoing commitments in the region, including major programmes such as the new Riyadh Central Station. The role focuses on strengthening client relationships, driving work-winning efforts, ensuring excellent project delivery coordination, and contributing to strategic growth across the Middle East market.

Responsibilities

Strategic Client Leadership

• Lead, nurture, and grow relationships across priority accounts, ensuring continuous alignment with client objectives and WSP’s value proposition.
• Act as a trusted advisor to senior client stakeholders, fostering long‑term partnerships and anticipating future needs.
• Develop and execute strategic account plans that leverage market intelligence, CRM insights, and sector trends to identify and advance new opportunities.
• Partner closely with internal business units to shape work‑winning strategies, supporting pursuits, proposals, executive presentations, and commercial positioning.

Client Experience & Issue Resolution

• Collect, analyse, and act on client feedback, driving cross-functional collaboration to address issues and elevate overall satisfaction.
• Work alongside Project Directors, Technical Leads, and the Client Experience team to embed a consistently high-quality client journey.

Market Positioning & Strategic Contribution

• Contribute strategic insights to WSP’s UAE growth agenda, informing market positioning, account prioritisation, and long-term business development planning.
• Strengthen WSP’s brand presence in the UAE by championing best practices, sector knowledge, and client‑centric delivery excellence.

Qualifications

• Bachelor’s degree in Engineering, Project Management, Business, or a related field.
• Minimum 15 year’s experience in client‑facing, business development, or project delivery roles within engineering, construction, or the built‑environment sectors.
• Demonstrated success in key account management, work‑winning, or senior client relationship leadership.
• Exceptional communication, influencing, and stakeholder management abilities, with a proven capacity to build strategic, long‑term partnerships.
• Strong understanding of the Middle East market landscape, industry dynamics, and regional delivery context (preferred).

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.