Client Executive

AE001 Marsh Emirates Insurance Brokerage LLC.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance brokerage firm in Dubai is looking for a Client Relationship Management - Analyst to enhance client satisfaction by providing exceptional support and analysis. This role involves collaborating with various internal departments to effectively meet client needs. Candidates should have a relevant bachelor’s degree and strong analytical, communication, and problem-solving skills.

Qualifications

• 0-1 years of experience in client relationship management or customer service.
• Ability to interpret data and make data-driven decisions.
• Focus on building relationships and influencing stakeholders.

Responsibilities

• Serve as a primary point of contact for clients.
• Analyze client data to identify trends for improvement.
• Prepare reports on client satisfaction metrics.
• Collaborate with sales, marketing, and operations teams.
• Maintain accurate records of client interactions.

Skills

Analytical skills

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in Business Administration, Finance or related field

Tools

Microsoft Office Suite

Job description

Description

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

Standout

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Company Overview

Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.