Client Executive

Marsh & McLennan Companies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking a Client Relationship Management - Analyst to enhance client satisfaction through exceptional support and analysis. This role involves collaborating with internal teams to meet client needs effectively. Ideal candidates will have strong analytical skills, communication abilities, and a proactive approach to problem-solving. The position requires a Bachelor’s degree and 0-1 years of relevant experience.

Qualifications

• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues.
• Analyze client data and feedback to identify trends and insights for improvement.
• Prepare and present reports on client satisfaction metrics and account performance.

Skills

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Finance, or related field

Tools

Microsoft Office Suite (Excel, PowerPoint, Word)

Job description

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 0-1 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.