CID Data Entry Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel brand in Abu Dhabi seeks passionate individuals for guest service roles. Responsibilities include managing guest data, enhancing guest loyalty, and ensuring guest satisfaction through effective communication. Ideal candidates will have strong interpersonal skills, fluency in English and Arabic, and a dynamic personality. Join us to create memorable experiences for our guests.

Benefits

Exclusive employee benefits

Career growth opportunities

Qualifications

• Experience in customer service and hospitality roles.
• Ability to maintain a high standard of personal appearance.
• Commitment to safety and cleanliness protocols.

Responsibilities

• Update guest data in the online system.
• Meet department's quantitative targets through sales.
• Develop friendly, personalized relationships with guests.
• Handle guest complaints efficiently and sensitively.
• Maintain knowledge of hotel and local services.

Skills

Good interpersonal skills

Guest oriented

Team spirit

Good listening skills

Confident speaking skills

Dynamic

Fluent in English & Arabic

Job description

Overview

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,
simplicity, friendly warmth and generosity .

Responsibilities

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his/her irreproachable attitude
• Follow all relevant Front Office procedures
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Ensure that all guest documentations are available and up-to-date
• Assist the FO department in administrative tasksWhenever requested
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in English & Arabic

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.