CID Clerk

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a CID Clerk to ensure guests have a memorable experience from arrival to departure. Responsibilities include providing personalized experiences, promoting hotel facilities, and managing communications. The ideal candidate should have at least one year of CID experience in the UAE, with Opera proficiency preferred.

Qualifications

• Minimum 1 year of experience as a CID Agent in a hotel in UAE.
• Fluent in English and conversational Arabic.
• Strong ability to build and maintain good relationships.

Responsibilities

• Provide personalized guest experiences.
• Promote hotel facilities and enhance guest stays.
• Answer telephones professionally.

Skills

Customer service

Initiative

Networking skills

Up-selling

Tools

Opera

Job description

CID Clerk

First impressions are everything! As a CID Clerk you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
• Answer the telephones professionally and cheerfully including transferring and routing misdirected calls and taking messages.
• Must adhere to the rules and regulations implemented by the CID department of the Ministry of Interior

Qualifications :

• Should have min. 1 year of experience as CID Agentfor Hotelin UAE
• Arabic /languagewould be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills

Additional Information :

Skills / Qualities

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic

Remote Work :

No

Employment Type :

Full-time