Chief Operating Officer, Global Health Customer Experience

The Cigna Group

Dubai

On-site

AED 1,000,000 - 1,500,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Global exposure

Executive health benefits

Job summary

The Cigna Group’s Cigna Healthcare unit seeks an exceptional executive leader to shape the next phase of growth for Global Individual Health (GIH) in the Middle East and globally. Reporting to the Chief Customer Officer, International Health, the COO, GIH will drive transformation across operations, technology and customer experience to scale the business and deliver superior outcomes.

You will lead multi-market teams in a complex matrix, balance customer obsession with efficiency, and establish

Qualifications

Proven track record leading global, matrixed teams.
Experience owning and enhancing the complete customer experience.
Extensive stakeholder engagement with internal and external partners.
Strategic thinker with delivery track record in regulated environments.

Responsibilities

Build the vision and strategy for Global Individual Health customer experience and oversee multi-year transformation.
Design and implement differentiated service propositions for GIH across markets.
Oversee systems, processes and people to support operations and growth.
Drive transformation across operations, technology and customer experience.