Chat Support Representative

fäm Properties Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading property management firm in Dubai is looking for a Customer Support Representative. The ideal candidate should be proficient in the Clarity tool and possess excellent English communication skills. Responsibilities include handling user requests and administrative work related to the DXBinteract app and website. The package includes AED 4,500, a residence visa, and health insurance.

Benefits

Residence Visa

Health Insurance

Qualifications

• Excellent English communication skills are essential.
• Experience in app support and user interface is required.
• Ability to type quickly and efficiently without looking at the screen is necessary.

Responsibilities

• Respond to user inquiries via WhatsApp and email.
• Handle user requests effectively.
• Perform administrative tasks related to the DXBinteract app and website.
• Coordinate with web developers on issue resolution.

Skills

Clarity tool

Typing skills

English writing and speaking skills

Call and messaging communication skills

Customer service centric

Job description

Responsibilities

• Replying to WhatsApp and email support channels,
• Handling users' requests.
• Admin work related to DXBinteract app and website.
• Following up with the web Developers regarding errors.

Requirements

• Skills in Clarity tool
• Fast typer (Typing without looking at screens).
• Excellent English writing and speaking skills, other languages could be an advantage.
• Excellent call and messaging communication skills.
• Experienced in-app support and UI.
• Customer service centric.

Package for the role: AED 4.500 + Residence Visa + Health Insurance