Category Specialist-2W

Porter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech-driven logistics platform in Dubai is seeking a Senior Business Associate to enhance performance and operational excellence in their 2Wheeler business. Responsibilities include managing supply, improving service metrics, and driving business growth through data insights. Candidates should have 2–4 years of experience in fleet operations or business analysis and strong analytical skills. Competitive compensation and a dynamic work environment are offered.

Benefits

Competitive compensation

Dynamic work environment

Exposure to cutting-edge operations

Qualifications

• 2–4 years of experience in fleet ops, business analysis, or vendor management.
• Strong analytical capability with data interpretation skills.
• Proven experience in operational roles with a focus on performance.

Responsibilities

• Plan supply requirements and lead fleet expansion efforts.
• Monitor and improve service metrics.
• Analyze demand trends and competitor landscape for business growth.
• Deliver performance reports and develop SOPs.

Skills

Analytical mindset

Excel/Google Sheets proficiency

Stakeholder management skills

Communication skills

Tools

SQL

Business Intelligence tools

Job description

About Porter

Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.

Role Overview

We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.

Key Responsibilities

Supply Management

• Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.
• Lead inorganic fleet expansion – set zonal targets and onboarding plans.
• Drive lead generation and activation efforts with the city operations team.
• Ensure adherence to city-level operational policies and regulatory guidelines.

Platform Experience

• Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.
• Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.
• Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.
• Identify top ticketing issues and collaborate with central teams to drive resolution.

Business Growth

• Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.
• Analyse demand trends and deploy fleet resources effectively.
• Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.
• Identify and address key growth blockers in the funnel.

Reporting & Process Excellence

• Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.
• Develop SOPs for terminations, asset audits, and vendor engagement.
• Work with product and analytics teams to automate reporting and streamline operations.

Must-Have Skills & Experience

• 2–4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).
• Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.
• Strong analytical mindset with an ability to interpret data and make business decisions.
• Excellent communication and stakeholder management skills.

Behavioral Attributes

• High ownership and accountability.
• Strong attention to detail and process adherence.
• Proactive and solution-oriented, with a data-driven approach.

What We Offer

• High-impact role in a rapidly scaling, tech-first logistics company.
• Dynamic, fast-paced, and collaborative work environment.
• Competitive compensation and benefits.
• Exposure to cutting-edge operations, analytics, and growth strategies.