Cargo Operations & Systems Improvement Lead

The Emirates Group; Dubai; Presencial; AED 320.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tax-free salary

Travel benefits

Descripción de la vacante

dnata in Dubai is looking for a Lead Business Improvement Associate to deliver cargo business solutions and improve processes across operational facilities. You will evaluate interfaces, support testing, and align systems with industry best practices.

The role requires a degree in Supply chain management or logistics and at least 4 years of post-qualification experience in cargo handling systems. Strong analytical, data, and English communication skills are essential.

Formación

• Have a degree in Supply chain management, Logistics or operational management.
• Have at least 4 years relevant post qualification experience in Cargo handling Systems/Environment.
• Have comprehensive knowledge of Supply Chain, Air Cargo Industry and Warehouse.
• Have the ability to understand, communicate and translate Business/Operational processes into System Requirements.
• Have analytical ability to engage in testing interface level information between systems (agents and airlines).
• Have proficient Data collection and analysis Skills.
• Have good English written and spoken communication.
• Have proficient Presentation and Facilitation Skills.

Responsabilidades

• Lead business and system process improvements to enhance operational efficiency, service quality and cost effectiveness.
• Align systems and processes with operational requirements, industry trends and recognised best practices.
• Assess customer recommendations and requirements, conducting feasibility studies and identifying beneficial improvements.
• Manage and schedule system/process changes, audits and corrective actions while ensuring compliance with SLAs and SOPs.
• Analyse system issues, customer complaints and recurring problems, working with Operations and relevant teams to implement corrective and preventive solutions.

Conocimientos

Supply chain knowledge

Cargo handling systems

Analytical thinking

Data collection & analysis

English communication

Presentation skills

Educación

Degree in Supply chain management / Logistics

Descripción del empleo

dnata in Dubai is looking for a Lead Business Improvement Associate to deliver cargo business solutions and improve processes across operational facilities. You will evaluate interfaces, support testing, and align systems with industry best practices.

The role requires a degree in Supply chain management or logistics and at least 4 years of post-qualification experience in cargo handling systems. Strong analytical, data, and English communication skills are essential.