Career Opportunities: Client Relations Specialist (4159)

OIA Global; Country; On-site; AED 183,000 - 258,000; Full time

Job summary

A logistics company in the UAE is seeking an Inside Sales Specialist to generate new business opportunities and manage customer relationships. The ideal candidate will have experience in virtual sales, a customer-focused mindset, and exceptional communication skills. Responsibilities include managing a portfolio of accounts, driving revenue growth, and achieving key performance indicators. The position offers a competitive remuneration package, career development opportunities, and a supportive work culture.

Benefits

Competitive remuneration package

Flexible work arrangements

Training and development programs

Friendly work culture

Access to online courses

Employee recognition competitions

Qualifications

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Ability to build rapport and maintain relationships with clients.

Responsibilities

• Manage up to 400 potential customers and develop accounts across multiple countries.
• Track account activity to identify churn risks and work proactively.
• Win back 'Lost Clients' within the region.
• Work with Centralized pricing team on developing new clients from the spot market.
• Meet KPI's such as call numbers and GP growth.

Skills

Effective communication

Oral and written communication

Listening and negotiation

Multi-tasking

Attention to detail

Positive attitude

Education

Experience in virtual sales or customer service

Experience in freight forwarding or logistics

Familiarity with CRM software

Tools

CRM Software (Salesforce, HubSpot)

Job description

Career Opportunities: Client Relations Specialist (4159)

We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.

You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.

This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.

Duties and Responsibilities:

• Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA
• Virtually manage a defined portfolio of accounts to maintain and grow the business.
• Track account activity to identify churn risks and work proactively to eliminate these risks.
• Penetrate current customer accounts for potential cross-sell opportunities.
• Win back “Lost Clients” within the region
• Win “New Logos” within the region for clients with a maximum revenue of $50,000 PA.
• Work with Centralized pricing team on developing new clients from the spot market.
• Develop customers of our existing customer base.
• Focus on development & growth within our key strength markets, services & trade lanes.
• Productivity results – virtual meetings, phone calls, presentations, and proposals – to be recorded in the company CRM (HubSpot).
• Meet KPI’s as outlined by HOS, such as call numbers, GP growth, volume growth.

Required Skills and Abilities:

• Must be able to communicate effectively and persuasively.
• Excellent oral and written communication skills.
• Excellent listening and negotiation skills.
• Multiple languages an advantage
• Ability to multi-task and work independently.
• High level of attention to detail.
• Positive attitude and ability to overcome rejection from sales leads.

Education and Experience:

• Experience in virtual sales or customer service experience an advantage.
• Experience in the freight forwarding or logistics industry is required.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
• Ability to build rapport and maintain relationships with clients.

What We Offer:

• Competitive remuneration package including a personalised sales incentive plan
• Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.
• Flexibility on location and office alignment, depending on personal circumstances
• Training and development
• Friendly, fun and relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions
• Opportunities for career development and advancement.