Captain Waitress

Sihamco; Dubai; On-site; AED 66,000 - 98,000; Full time

Benefits offered by this job

Visa (1 year temp) + Flights

Accommodation

Transportation allowance

Curated career development

Job summary

The Captain Waitress role, based in Riyadh, Saudi Arabia, demands experienced, guest-focused leadership to deliver an outstanding dining experience within The Groves—Saudi Arabia’s luxury destination. This seasonal 6-month contract covers visa, flights, accommodation, and transport provided by the company.

Join a premium hospitality team, mentor junior staff, and uphold the highest standards of service while driving guest satisfaction and revenue through expert upselling and flawless execution.

Qualifications

• 1–3 years’ experience as a Waitress / Senior Waitress / Captain Waitress in a premium restaurant, luxury hotel, or fine-dining setting.
• Fluent in English with excellent verbal communication skills.
• Experience using restaurant POS systems.

Responsibilities

• Deliver exceptional, personalised table service in line with the restaurant’s standards.
• Take ownership of a designated dining section for smooth service across each shift.
• Welcome guests, introduce yourself, and create a warm dining experience.
• Present menus, explain dishes, ingredients, and daily specials.
• Provide expert recommendations based on guest preferences and dietary requirements.
• Upsell premium menu items, beverages, desserts, and chef's specials to maximise revenue.
• Enter orders into the POS system accurately.
• Coordinate with kitchen and bar teams to ensure accurate, timely service.
• Monitor guest satisfaction and respond promptly to requests.
• Resolve guest concerns professionally and escalate issues when needed.
• Lead and support waiters and runners within your section.
• Assist in training and mentoring junior front-of-house staff.
• Ensure tables are properly set and reset according to standards.
• Process guest bills accurately for a seamless payment experience.
• Maintain knowledge of all offerings, including allergens and dietary needs.

Skills

English fluency

Guest service

Upselling

Team leadership

Tools

POS systems

Job description

The role is based in Riyadh, Saudi Arabia.

Seasonal 6 month contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.

No expense for candidate.

We are seeking an experienced, confident, and guest-focused Captain Waitress to join the team at the Groves - Saudi Arabia's luxury dinning, entertainment and lifestyle destination.

As a Captain Waitress, you are responsible for delivering an outstanding dining experience while leading a designated service section. You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure. Acting as the key link between guests, the kitchen, bar, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.

More than serving food and beverages, you are an ambassador of the experience. Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.

Key Responsibilities

• Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
• Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
• Accurately take food and beverage orders and enter them into the POS system.
• Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• Resolve guest concerns professionally and escalates issues to management where appropriate.
• Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• Assist in training, coaching, and mentoring junior front-of-house team members.
• Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
• Process guest bills accurately and efficiently, ensuring a seamless payment experience.
• Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.
• Ensure compliance with food safety, hygiene, and health and safety standards.
• Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.

• 1–3 years’ experience as a Waitress / Senior Waitress / Captain Waitress in a premium restaurant, luxury hotel, or fine-dining restaurant.
• A warm, engaging, and professional approach with a genuine passion for hospitality.
• Fluent in English with excellent verbal communication skills.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Team player who thrives in a fast-paced, dynamic environment.
• Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.
• Experience using restaurant POS systems.
• Impeccable personal presentation and professional demeanour.

About The Group:

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.

At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a Homegrown Legacy

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our Signature Brands

Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I, showcase what it means to innovate locally and shine globally.Instagram:

Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.

We Are Only Getting Started!

Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

People First

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:

• Competitive salary packages – aligned with market standards and experience
• Visa (1 year temp) & Flights into the country for non-citizens
• Accommodation
• Transportation Allowance
• Career development & Internal promotions – grow with us across departments and seasons
• Creative & collaborative work culture – built on passion, innovation, and attention to detail
• Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment
• Experience working on premium events within The Groves, Riyadh Season
• Cultural diversity – join a team of passionate professionals from around the world

Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.