Captain, Royal Tea Room Lounge - Atlantis The Royal

Atlantis Dubai; Abu Dhabi; In loco; AED 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

Food & beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance (withd

Annual flights home

Life insurance

Incentive program

Colleague wellness & social initatives

Descrizione del lavoro

Atlantis The Royal in Dubai is seeking a Captain for the Royal Tea Room Lounge to support the Assistant Outlet Managers in planning, organizing, and directing all outlet processes. You will ensure quality F&B service aligned with SOPs and drive revenue within the budget while supervising Head Waiters, Waiters and Attendants in the iconic luxury lobby lounge.

The role requires prior Head Waiter or higher experience, familiarity with A La Carte and high-volume settings, and strong leadership.

Competenze

• Previous experience in a similar role (restaurant Head Waiter or above).
• Experience in A La Carte restaurants and/or high-volume venues (>200 guests).
• International experience preferred.
• Outgoing, confident with strong communication and teamwork.
• Leads by example and empowers others.
• Multitasker who maintains quality under pressure.
• Fluent with MS Office; POS and reservations systems.

Mansioni

• Provide hands-on support and assign duties to Waiters and Attendants to ensure high levels of service.
• Conduct team briefings, meetings and training as directed by Management.
• Follow safety, security, and SOPs; report issues and participate in safety training.
• Maintain SOP adherence and ensure staff knowledge of procedures.
• Inspect dining tables and work areas for cleanliness and tidiness.
• Lead regular training sessions aligned with SOPs and monitor team schedules.
• Coordinate between kitchen and service areas for smooth workflow.
• Communicate allergies and dietary restrictions to servers; manage timely service and clearing of courses.
• Promote upselling to enhance guest experience and revenue.
• Oversee all food & beverage quality and hygiene; address issues with management.
• In absence of managers, assume operational responsibilities.

Conoscenze

Head Waiter or above

A La Carte service

High-volume restaurant

International experience

Team leadership

MS Office / POS systems

Strumenti

POS systems

Restaurant Reservations Systems

Descrizione del lavoro

Job description

Captain, Royal Tea Room Lounge - Atlantis The Royal (21435)

A part of Kerzner International, a global leader in luxury hospitality,Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

Captains in Royal Team Room Lounge focus on assisting the Assistant Outlet Managers in planning, organizing and directing all processes of the outlet. You will ensure that the outlet provides quality Food and Beverage service that is consistent with the Standard Operating Procedures and achieves maximum revenue in line with the outlet's budget. Captains look after the Head Waiters, Waiters and Attendants and ensure consistency of service standards in the iconic ultra luxury lobby lounge in Atlantis The Royal.

Key Duties and Responsibilities

• Provide hands‑on support and assistance to colleagues to ensure highest levels of service and courtesy and provided to guests by assigning duties, workstations, and responsibilities to Waiters and Attendants
• Conduct team briefing, meetings and training as directed by Management.
• Follow all company and safety and security policies and procedures, report any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications.
• Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and follow SOP’s at all times.
• Inspect dining tables and work areas for cleanliness and tidiness.
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
• Monitor duty schedules for the respective team.
• Ensure that an effective link is maintained between kitchen and service areas.
• Pay special emphasis on guests’ allergies and diet restrictions as well as inform Servers of timing for serving and clearing of each meal course.
• Actively promote the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
• Supervise all aspects of food and beverage quality and hygiene and take immediate corrective action to the Management.
• In the absence of Assistant Restaurant Manager or Manager takes responsibility of operational issues.

About You

We are looking for candidates who can demonstrate the following skills and qualities:

• Previous experience in a similar job role (restaurant Head Waiter or above)
• Worked in in similar position for at least 2 years on the same venue/brand, needs to have experience in A La Carte restaurants and/or high-volume restaurants over 200 guests per venue
• International experience preferred
• Outgoing, confident, good communication skills with the right attitude, a great team player with sincere and dependable personality
• Leads by example and team player.
• Dynamic, energetic, creative individual with a positive “can do” attitude.
• Self‑motivated, high achiever who is passionate about F&B.
• Multi‑tasking capability without compromising on quality.
• Punctual and able to work flexible working hours.
• Confident in dealing with peers and senior colleagues, has the ability to empower others to make decisions.
• Able to inspire and be an example to all colleagues.
• Experience MS Office, including Word, Excel, Outlook, POS systems, Restaurant Reservations Systems

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.