Captain

Rotana Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality group in Ras Al Khaimah is seeking a Captain in Food & Beverage to provide exceptional service and ensure a memorable guest experience. The ideal candidate will have a hospitality degree and up to two years of relevant experience. Strong customer relations skills and teamwork are essential. This role offers the opportunity to work in a dynamic and diverse environment.

Qualifications

• Maximum of two years of experience in a similar role.
• Good knowledge of written and spoken English.
• Previous experience in minor leadership and supervisory roles is a plus.

Responsibilities

• Provide professional and customer-focused service to guests.
• Supervise smooth operations and service team.
• Ensure proper organization, planning, and control of supplies.

Skills

Customer relations

Upselling techniques

Teamwork

Education

Diploma or degree in hospitality

Tools

Micros

Job description

Job Description

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork