Captain

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 22,000 - 33,000; Full time

Job summary

Kerzner International Limited, at One&Only Royal Mirage in Dubai, is seeking a hospitality professional to welcome guests, manage reservations, seat guests, and ensure timely, impeccable service across F&B operations.

The role requires strong knowledge of menu presentation, excellent communication, and the ability to respond to guest needs with tact and enthusiasm. Join a luxury team delivering exceptional experiences.

Responsibilities

• Greet and welcome guests promptly in a warm and friendly manner.
• Thank guests and bid them farewell, inviting their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Know the menu and presentation standards.
• Communicate clearly with guests and staff; answer phone etiquette.
• Answer questions about the menu and assist with selections.
• Anticipate guest needs and respond promptly.
• Apply service techniques and serve Food & Beverage items with enthusiasm.
• Serve courses and beverages to guests.
• Set tables according to event type and service standards.
• Record orders in POS at the time of order.
• Communicate menu questions, wait times, and product availability to the kitchen.
• Note dietary needs and special requests to the kitchen.
• Check guest satisfaction after each course.
• Clear, collect, and return dishes to proper areas.
• Maintain cleanliness of work areas and chinaware throughout shift.
• Review order dockets for accuracy and timely preparation.
• Present final bill and process payment.
• Perform shift closing on the POS terminal and tally cash/credit settlements.
• Keep restaurant clean and organized front and back of house.
• Comply with hotel brand standards and SOPs.
• Collaborate with staff and managers to maximize restaurant potential.
• Complete daily shift responsibilities and closing duties.
• Conduct monthly inventory of operating equipment and supplies.
• Coach and develop junior staff.

Job description

Gleaming in the vibrant heart of New Dubai enveloped in private sands and luxuriant gardens One amp Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine With abundant knowledge and generosity we anticipate our guest s every need and surpass expectations Whether we are designing the perfect family day out or arranging a romantic private dinner we approach everything with imagination to spark a sense of playfulness discovery and adventure This is not simply our job it s our passion

Key Duties and Responsibilities

• Always greet and welcome guests promptly in a warm and friendly manner
• Always thank and give fond farewell to guests conveying anticipation for their next visit
• Assist guests with table reservations
• Assist guests while seating
• Ensure guests are serviced within the specified time
• Has a good knowledge of menu and presentation standards
• Speak with guests and staff using clear and professional language and answer phone calls using appropriate telephone etiquette
• Able to answer any questions regarding the menu and assist with menu selections
• Able to anticipate any unexpected guest need and react promptly and tactfully
• Always applies service techniques correctly and serves Food amp Beverage items with enthusiasm
• Serve food courses and beverages to guests
• Set tables according to the type of event and service standards
• Record transactions orders in Point of Sales systems at the time of order
• Communicate with the kitchen regarding any menu questions the length of wait and product availability
• Communicate additional meal requirements allergies dietary needs and special requests to the kitchen
• Check with guests to ensure satisfaction with each food course and beverage
• Responsible for clearing collecting and returning food and beverage items to the proper area
• Maintain cleanliness of work areas chinaware glass etc throughout the shift
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Present accurate final bill to guests and process payment
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
• Ensures that the restaurant is always kept clean and organized both at the front as well as the back of house areas
• Ensures that hotel brand standards and SOPs are consistently implemented
• Work with fellow staff and managers to ensure that the restaurant achieves its full potential
• Completes the daily responsibilities that are set for each shift
• Complete closing duties including restocking items turning off lights etc
• Conducts monthly inventory checks on all operating equipment and supplies
• Take an active role in coaching and developing junior staff