Captain

Nour Arjaan by Rotana; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is looking for a candidate to manage food and beverage service. The ideal candidate will have a diploma in hospitality, excellent customer relations skills, and the ability to supervise teams effectively. You'll be responsible for ensuring smooth operations, training staff, and managing inventory. Fluency in English and familiarity with Micros software are desired.

Qualifications

• Diploma/degree in hospitality is ideal.
• Good knowledge of written and spoken English.
• Experience in minor leadership and supervisory roles is a plus.

Responsibilities

• Service food & beverage according to hotel standards.
• Supervise service team and ensure smooth operation.
• Manage supplies and minimize waste.

Skills

Good customer relations

Knowledge of food & beverage menu

Supervisory skills

Proactive and outgoing

Teamwork

Education

Diploma/degree in hospitality

Tools

Micros

Job description

Responsibilities

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork