Call Support Executive

Bayut | dubizzle; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading UAE property platform is seeking a customer support representative in Dubai. The role involves handling inbound client calls, providing solutions, and ensuring customer satisfaction. Applicants should have at least 2 years of experience in customer support and be bilingual in English and Arabic. The position offers a competitive tax-free salary and benefits including comprehensive health insurance and annual air ticket allowance.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts at vendors

Qualifications

• Minimum 2 years of experience in customer support within the UAE.
• Proficient in both English and Arabic.

Responsibilities

• Handle inbound calls from clients and customers.
• Identify customer needs and provide solutions.
• Ensure customer satisfaction through professional support.

Skills

Customer service attitude

Bilingual (English & Arabic)

Solid communication skills

Proficient with Microsoft Office Suite

Ability to organise, multitask

Education

Secondary education

Job description

Overview

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

Responsibilities

In this role, you will:

• Handle all inbound calls from clients & customers.
• Identify the needs of the customer or client, resolve issues where possible and provide solutions.
• Direct the calls or take messages and pass it on to the relevant teams.
• Ensure customer satisfaction by providing professional call support
• Maintain & keep a log of all the incoming calls and analyse data.
• Any other task assigned by the management

Qualifications

• A secondary education is required
• Proven working experience in a front office handling receptionist or customer support responsibility
• At least 2 years of experience within the UAE
• Proficient with Microsoft Office Suite and using MAC
• Bilingual (English & Arabic)
• Solid communication skills both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organise, multitask, prioritise and work under pressure
• Professional attitude and appearance
• Friendly and well spoken
• Customer service attitude
• A can-do and flexible approach
• Can perform under pressure and operate in a fast pace environment
• Strong collaborative skills

Benefits

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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