Call Center Team Leader — Elevate Customer Experience

Emirates Development Bank (EDB); Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is looking for a Call Center Team Leader to manage operations and a team of agents. You will oversee customer inquiries, ensure compliance, and drive team performance to optimize service quality. Ideal candidates should have experience in customer service, leadership skills, and a strategic mindset. This role offers opportunities to enhance customer experience and team productivity.

Responsibilities

• Oversee daily operations and manage call center agents.
• Ensure excellent customer service and optimize lead conversion.
• Handle escalations and ensure compliance with regulations.

Job description

A leading financial institution in Abu Dhabi is looking for a Call Center Team Leader to manage operations and a team of agents. You will oversee customer inquiries, ensure compliance, and drive team performance to optimize service quality. Ideal candidates should have experience in customer service, leadership skills, and a strategic mindset. This role offers opportunities to enhance customer experience and team productivity.