Call Center Supervisor

مركز حواء الطبي; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Sharjah is seeking a full-time Call Center Supervisor to manage daily operations, ensure customer satisfaction, and lead a team of representatives. The ideal candidate will have strong supervisory skills, experience in the healthcare industry, and a relevant bachelor’s degree. This position offers a dynamic environment focused on quality improvement and customer relations.

Benefits

Salary + commission based on KPI

Qualifications

• Experience in leading and motivating teams.
• Focus on building positive customer and client experiences.
• Ability to assess call center performance metrics.

Responsibilities

• Oversee daily operations of the call center.
• Manage a team of representatives ensuring customer satisfaction.
• Implement process improvements and handle escalated customer concerns.

Skills

Supervisory and Team Management skills

Customer Satisfaction and Communication skills

Analytical skills

Problem-solving

Call center technologies proficiency

Education

Bachelor's degree in Business, Management, or related field

Job description

Company Description

Eve Medical Center LLC has been dedicated to providing exceptional healthcare services across Dental, Dermatology, Nutrition, Cosmetic Gynecology, Pediatrics, and other specialties. With locations in Ajman, Sharjah, RAK, Fujairah, and Oman, we deliver world‑class treatments using advanced international practices and technology at affordable rates. Our offerings include state‑of‑the‑art laser hair removal for all genders and a wide range of skin treatments. At Eve Medical Center, we prioritize building lifelong relationships with our patients founded on trust and transparency.

Role Description

This is a full‑time, on‑site role located in Sharjah for a Call Center Supervisor. The Call Center Supervisor will oversee daily operations, including managing a team of representatives, ensuring customer satisfaction, monitoring performance, implementing process improvements, and handling escalated customer concerns. They will also be responsible for setting team objectives, providing training and feedback, and ensuring compliance with organizational policies and procedures.

Qualifications

• Supervisory and Team Management skills, with experience in leading and motivating teams
• Customer Satisfaction and Communication skills, with a focus on building positive customer and client experiences
• Analytical skills to assess call center performance metrics and implement improvement initiatives
• Ability to prioritize tasks, problem‑solve, and work collaboratively in a fast‑paced environment
• Proficiency in relevant call center technologies or software is a plus
• Bachelor's degree in Business, Management, or a related field is preferred
• Experience in the healthcare or similar service industry is an added advantage
• SALARY + COMMISSION BASED ON KPI