Call Center Executive - UAEN

NMC GROUP SERVICES.; Sharjah; On-site; AED 67,000 - 100,000; Full time

Job summary

NMC GROUP SERVICES. in Sharjah invites applications for a Call Center Assistant focused on clinic appointments and patient coordination. You will answer calls, schedule visits, and handle basic clerical tasks in line with hospital policies.

Responsibilities include confirming appointments by phone, rescheduling or following up on missed visits, training new hires as directed, and upholding cultural sensitivity in patient interactions.

Qualifications

• Education: High School, Diploma, or Bachelor's degree.
• Experience in a call center or clinical scheduling is a plus.
• Ability to adhere to hospital policies and procedures.

Responsibilities

• Answers telephones and schedules appointments for clinic visits as required.
• Performs clerical duties as assigned.
• Assists in training new hires as directed.
• Makes telephone confirmations for scheduled appointments, clinic cancellations, rescheduling and follow-up with missed appointments.
• Accepts assignments as designated by the Call Centre Supervisor.
• Adheres to hospital departmental policies and procedures.
• Recognizes the cultural needs of the patients.

Education

High School, Diploma, Bachelor

Job description

Answers telephones and schedules appointments for clinic visit as required and in accordance with the hospital and departmental policies and procedures Performs clerical duties as assigned Assists in training new hires as directed Makes telephone confirmation for the scheduled appointments clinic cancellation rescheduling and follow up with missed appointments Accepts assignments as designated by the Call Centre Supervisor Adheres to the hospital departmental policies and procedures Recognizes the cultural needs of the patients

Answers telephones and schedules appointments for clinic visit as required and in accordance with the hospital and departmental policies and procedures Performs clerical duties as assigned Assists in training new hires as directed Makes telephone confirmation for the scheduled appointments clinic cancellation rescheduling and follow up with missed appointments Accepts assignments as designated by the Call Centre Supervisor Adheres to the hospital departmental policies and procedures Recognizes the cultural needs of the patients

High School, Diploma, Bachelor