Call Center Executive

Remote DXB; Sharjah; On-site; AED 84,000 - 123,000; Full time

Job summary

NMC Healthcare in the UAE is seeking an experienced contact center agent to provide patient-focused support with a commitment to service excellence. You will manage calls, schedule appointments, and uphold confidentiality while representing the hospital professionally.

The role requires clear communication, the ability to handle high call volumes, and strong multitasking skills to maintain performance KPIs and ensure smooth operations across departments.

Qualifications

• Minimum 1 year experience as a contact center agent in a patient-focused environment.
• Experience operating multi-line switchboard systems.
• Strong interpersonal and communication skills.
• Ability to multitask and manage high call volumes.

Responsibilities

• Maintain excellent telephone etiquette and professionalism.
• Manage incoming patient calls and maintain departmental KPIs.
• Schedule appointments, including no-shows, confirmations, and cancellations.
• Handle difficult patients calmly and professionally.
• Promote hospital services to patients.
• Maintain patient and staff confidentiality.
• Manage doctors' calendars and notes.
• Adhere to NMC regulations regarding infection control and patient safety.

Skills

Communication skills

Interpersonal skills

Multitasking

Tools

Switchboard systems

Job description

Responsibilities

• Maintain excellent telephone etiquette and professionalism
• Manage incoming patient calls and maintain departmental KPIs
• Schedule appointments, including no-shows, confirmations, and cancellations
• Handle difficult patients calmly and professionally
• Promote hospital services to patients
• Maintain patient and staff confidentiality
• Manage doctors' calendars and notes
• Adhere to NMC regulations regarding infection control and patient safety

Requirements

• Minimum 1 year experience as a contact center agent in a patient-focused environment
• Experience operating multi-line switchboard systems
• Strong interpersonal and communication skills
• Ability to multitask and manage high call volumes

About the Company

NMC Healthcare provides comprehensive medical services and patient-centered care across the United Arab Emirates.