Call Center Customer Service Representative

iSoft Globl; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking Call Centre Agents to manage inbound and outbound calls. The role includes identifying customer needs, resolving issues, and upselling products. Successful candidates will have excellent communication skills and a customer-oriented mindset. This position offers an opportunity to meet both personal and team targets in a dynamic environment.

Qualifications

• Excellent communication skills.
• Ability to work in a time-bound environment.
• Customer-oriented mindset.

Responsibilities

• Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.

Job description

The client is looking to hire Call Centre Agents to handle calls from customers and provide support to them in any way possible. You will be required to work in a time‑bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.