Call Center Agent - UAE

KOZMA & KOZMA SALON; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading beauty salon in Dubai is looking for a Customer Service Representative to provide outstanding service by booking appointments and addressing client inquiries. The ideal candidate has 3-5 years of customer service and sales experience, is an intelligent fast learner, and demonstrates excellent communication skills. This role offers a competitive salary, booking commissions, and a supportive working environment.

Benefits

Competitive Salary

Booking Commissions

Free Medical Insurance

30 days paid Vacation

Up to 13 paid local holidays

Free Salon Services

Qualifications

• 3-5 years of relevant experience in customer service.
• Ability to handle customer complaints professionally.
• Knowledge of booking salon services software is a plus.

Responsibilities

• Book salon services through the salon booking software.
• Upsell and add on services to the booking.
• Answer customers' inquiries about services & products.
• Provide exceptional customer service and ensure customer satisfaction.
• Handle client complaints efficiently.
• Learn call center processes within 30-60 days.
• Achieve high booking volumes without mistakes.

Skills

Good English & Written Communication

Customer Service Experience

Sales experience

Computer Skills

Good Typing Speed

Intelligent & Fast Learner

Job description

Purpose

The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments by live chat or phone, dealing with any client complaint or issue, answering their questions about products or services and make sure they are booked efficiently with high quality while maintaining the great customer service.

Responsibilities

1. Book salon services through the salon booking software.
2. Upsell and add on services to the booking.
3. Answer customers' inquiries about services & products.
4. Provide exceptional customer service to every client she interacts with by phone or chat and make sure they are 110% satisfied.
5. Handles any client complaints professionally and ensures the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.
6. Able to Learn the whole call center agent Process and fully operate on her own within 30 to 60 days.
7. Able to book a high number of bookings via chat or phone and make no bookings mistakes.

Requirements

1. Good English & Written Communication.
2. Customer Service Experience.
3. Sales experience.
4. Computer Skills.
5. Good Typing Speed.
6. Min 3-5 years of relevant experience.
7. Intelligent & Fast Learner.

Benefits

1. Salary: Competitive Salary.
2. + Booking Commissions.
3. Free Medical Insurance.
4. 30 days paid Vacation + up to 13 paid local holidays.
5. Free Salon Services.

About the Company

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It’s a fun and great place to work.

Website: www.kozmaandkozma.com / www.kozmacurl.com