Call Center Agent – Community Management

Tafaseel BPO; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Agent for Community Management. This role is ideal for empathetic candidates with a knack for customer service, especially those experienced in community-driven environments. You will be at the forefront of ensuring a positive experience for residents by addressing inquiries, managing service requests, and collaborating with internal teams. If you thrive under pressure and possess strong communication skills, this opportunity offers a chance to make a real difference in community engagement. Join a dynamic team where your contributions will be valued and impactful.

Qualifications

• 1-3 years of experience in customer service or call center roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Respond to inquiries from community members through various channels.
• Log interactions accurately using CRM systems and maintain professionalism.

Skills

Customer Service

Community Management

Communication Skills

Interpersonal Skills

CRM Systems

Microsoft Office

Education

High School Diploma

Tools

CRM Software

Microsoft Office

Job description

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred.

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.