Call Center Agent

ADIB Group; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is looking for a Call Center Agent focused on providing support for stock brokerage clients. Fresh graduates are encouraged to apply. The role involves handling client inquiries, educating clients on trading platforms, and ensuring a high level of customer satisfaction. Proficiency in Arabic and English is required, alongside strong communication skills and knowledge of stock market principles.

Qualifications

• Excellent communication skills with clients.
• Strong understanding of stock market principles.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Handle incoming client inquiries via phone and email.
• Assist clients with account-related issues.
• Educate clients on trading platforms.

Skills

Communication skills

Time-management skills

Presentation skills

Knowledge of stock market principles

Proficiency in Arabic

Proficiency in English

Tools

Word

PowerPoint

Job description

Description

Role: Call Center Agent – Fresh Graduates Only (UAEN)

Location: RAK

Role Purpose: The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Accountabilities

• Handle incoming client inquiries via phone and email, providing accurate and timely information about services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use of ADIB Securities trading platforms and tools.
• Resolve client complaints and issues professionally and courteously; escalated complex cases to supervisors when necessary.
• Follow up with clients to ensure issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services, Compliance, Sales, and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Specialist Skills / Technical Knowledge Required

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time‑management and communication skills.
• Proficiency in Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic and English.

Required Experience

Unclear Seniority