Call Center Agent

ADIB Group; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

Une entreprise leader dans le secteur bancaire recherche un 'Call Center Agent' pour améliorer les performances du centre d'appel à Ras Al Khaimah. Le candidat retenu traitera les appels entrants et sortants, tout en visant à atteindre les objectifs de vente et en offrant un excellent service client. Ce poste est réservé aux candidats nationaux des Émirats.

Qualifications

• Compétences en communication dans les langues bilingues (arabe/anglais).
• Compétences en vente.
• Compétences en résolution de problèmes clients.

Responsibilities

• Gérer les appels entrants et sortants selon les procédures.
• Proposer des services IVR et SMS aux clients.
• Atteindre ou dépasser les objectifs de vente mensuels fixés par la direction.

Skills

Communication Skills

Sales Skills

Customer Resolution Skills

Job description

Description

Role: Call Center Agent

Location: Ras-Al-Khaimah

Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Key Accountabilities of the role

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization call center.
• Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email following initial sales contact.
• Explain products, services, and prices; answer all customer questions.
• Maintain politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.
• Keep accurate data on all tasks performed as per the defined format.
• Secure and file customer documents appropriately.
• Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
• Meet or exceed the daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various bank products to customers or callers that qualify.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all ADIB policies.

Specialist Skills / Technical Knowledge Required for this role:

• Communication Skills in bilingual languages (Arabic/English)
• Sales Skills
• Customer Resolution Skills

Only UAE National candidates are considered for this role.

Required Experience:

Unclear Seniority