Butler - Villa Host

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai seeks a Butler – Villa Host to provide exceptional personalized services at Solenna Villas. The ideal candidate has a minimum of 2 years of experience in luxury hospitality, possesses strong interpersonal skills, and is fluent in English. Join a renowned brand to create memorable guest experiences and ensure flawless service delivery.

Qualifications

• Minimum 2 years of experience in a luxury hospitality or guest services role.
• Strong interpersonal and communication skills with a warm, engaging demeanor.
• Ability to anticipate guest needs and deliver tailored experiences.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards.
• Coordinate guest preferences, flight arrangements, and special requests prior to arrival.
• Provide personalized check-in/check-out services directly in the villa.
• Maintain regular communication with Housekeeping and other departments to ensure seamless service.

Skills

Interpersonal skills

Communication skills

Proactive attitude

Tools

Opera

Job description

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Butler – Villa Host to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As a Butler - Villa Host at Dubai Creek Resort, you will be the embodiment of refined hospitality, providing bespoke services to villa guests with discretion and professionalism. You will act as a personal liaison, ensuring every detail of the guest’s stay is flawlessly executed—from pre-arrival arrangements to in‑villa dining and special occasions. Your role is pivotal in creating memorable experiences that reflect the highest standards of the Hyatt brand.

Key Responsibilities

• Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards
• Coordinate guest preferences, flight arrangements, and special requests prior to arrival
• Provide personalized check‑in/check‑out services directly in the villa
• Manage in‑villa dining, special occasion setups, and guest amenities
• Maintain regular communication with Housekeeping and other departments to ensure seamless service
• Handle guest inquiries, feedback, and complaints with efficiency and empathy
• Monitor villa allocations, occupancy, and guest recognition programsEnsure accurate guest profile updates and registration in Opera system
• Maintain cleanliness and readiness of admin desk, pantry, and villa surroundings

Qualifications

• Minimum 2 years of experience in a luxury hospitality or guest services role
• Strong interpersonal and communication skills with a warm, engaging demeanor
• Ability to anticipate guest needs and deliver tailored experiences
• Proficient in Opera or similar hotel management systems
• Fluent in English; additional languages are a plus
• Flexible, proactive, and able to work across departments
• Knowledge of local attractions, services, and cultural etiquette