Butler at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Butler to provide exceptional service to guests. The role involves maintaining high hospitality standards and engaging with guests from pre-arrival to check-out. Successful candidates will have previous experience in a similar role and possess excellent communication skills. This position offers you the chance to work in a prestigious environment and deliver personalized guest experiences.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Professional manner with an emphasis on hospitality and guest service.
• Forbes 5 stars knowledge.

Responsibilities

• Engage with guests throughout the entire stay.
• Provide assistance and information to guests in a professional manner.
• Build rapport with in-house guests to maintain communication.

Skills

Attention to detail

Excellent communication skills

Multi-tasking

Hospitality and guest service

Listening and responding to demands

Education

Previous experience in a similar role

Tools

OnQ system

Job description

What are we looking for

A Butler at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• Ability to multi-task while maintaining a positive attitude
• Professional manner with an emphasis on hospitality and guest service
• Previous experience in similar role
• Proven ability to listen and respond to demanding Guest needs

It will be advantageous in this position if you demonstrate the following skills and differentials:

• Forbes 5 stars knowledge
• Previous experience in a luxury Hotel

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

A Butler at Waldorf Astoria Dubai International Financial Centre engages with our Guests throughout the entire stay. From pre arrival to check-out the Butler is always prepared to respond to all Guests requests following the Forbes 5 stars standards at all times.

What will I be doing

As a Butler you will be part of the Front Office Team and will be the main connection between the Guest the hotel and the other hotels departments. A Butler Team Member truly influences the first impressions of our Guests and therefore is responsible for performing the following tasks to the highest standards:

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• Has to have a comprehensive knowledge of the hotel including services and outlets of all departments.
• Provide assistance and information to all guests in a professional and corteous way.
• Build a rapport with all in-house guests ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department.
• Maintain privacy and security of in-house guests and be continuously proactive in all areas of operation
• Prepare check the arrival rooms in-house guests and departure rooms as requested
• Thorough knowledge of all in-room services amenities functions systems as well OnQ system
• Fully responsible for the Amenities orders and delivery to the rooms on daily basis
• Coordinate with the laundry department for pressing collection and delivery of our Guests belongings
• Offer packing and unpacking services as requested

A Butler at Waldorf Astoria Dubai International Financial Centre engages with our Guests throughout the entire stay. From pre arrival to check-out the Butler is always prepared to respond to all Guests requests following the Forbes 5 stars standards at all times.

EOE/AA/Disabled/Veterans

Required Experience

Intern