Butler

RAFFLES; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A luxury hotel in Dubai seeks a Butler to provide exceptional service to residents. The ideal candidate will have at least two years of experience, strong communication skills, and the ability to work in a multicultural environment. Responsibilities include ensuring cleanliness, managing guest preferences, and maintaining privacy. This role offers a chance to showcase hospitality excellence.

Qualifications

• Minimum two years of experience as a Butler.
• Ability to exercise good judgment with difficult guests.
• Understanding of multi-cultural environments.

Responsibilities

• Ensure all residents receive prompt and courteous service.
• Maintain cleanliness and organization in butler areas.
• Liaise with In-room dining to meet resident preferences.
• Communicate effectively with the team regarding service.

Skills

Good English language verbal and written communication skills

Ability to work cohesively with co-workers and managers

Ability to be attentive to guest needs

Ability to promote positive relations with hotel residents

Education

Degree from School for Tourism & Hotel Management

Job description

Job Description

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of recourses.
• Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supply is under control
• Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
• Practices up-selling of the hotel products and facilities.
• Adhere to the core values and the Brand dimension of Raffles The Palm
• Ensure that repeat residents are met and greeted regularly and the profiles are updated.
• Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
• Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
• Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
• Takes initiative and provides all residents with pro active and personalized service
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Checks all items (Amenities, laundry, etc) before delivering to the residents.
• Provide balcony dinners and creates secret spaces for guest’s privacy and romance by thoughtful and caring service
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
• Does not intrude into the private space of residents more than what is necessary.

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Good English language verbal and written communication skills
• Good level of engagement with residents
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management is preferred.

EXPERIENCE

• Minimum two year’s experience as a Butler.