Business Support Assistant (Customer Service) G4

Careers at UAE; Dubai; On-site; AED 120,000 - 150,000; Full time

Benefits offered by this job

Annual Leave (2.5 days/month)

Paid Sick Leave

Parental Leave

Family Leave

Comprehensive Medical Insurance

Professional Development Opportunities

Work-Life Balance Support

Job summary

Careers at UAE is seeking a Business Support Assistant (Customer Service) G4 in Dubai. This role requires a completion of secondary school education and four or more years of experience in administrative functions. Responsibilities include drafting documents, managing tasks, and supporting junior staff in a fast-paced environment.

The ideal candidate will be proficient in Microsoft Word and must possess strong communication skills in English and the local language. Competitive benefits include generous leave and comprehensive medical insurance.

Qualifications

• 4+ years of administrative work experience in a relevant field.
• Proficient in office equipment and software.
• Fluency in English and local language required.

Responsibilities

• Support drafting documents and preparing reports.
• Manage routine administrative and financial tasks.
• Guide junior colleagues on business support methods.

Skills

Proficient in Microsoft Word

Ability to identify data discrepancies

Tactfulness and courtesy in communication

Basic on-the-job training for junior staff

Education

Completion of secondary school education

Job description

Business Support Assistant (Customer Service) G4

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

JOB TITLE

Business Support Assistant (Customer Service) G4

JOB CONTRACT/GRADE

G4 Fixed-Term Staff

NUMBER OF POSITIONS

Two (2)

JOB LOCATION

Dubai

REPORTING TO

Logistics Associate (Customer Service) G6

THIS POSITION IS OPEN FOR UAE NATIONALS AND/OR THOSE HOLDING A VALID UAE RESIDENCY VISA.

The role is to deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

KEY ACCOUNTABILITIES

• Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
• Respond to queries and elevate where appropriate, in order to provide a timely and accurate service to clients.
• Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
• Provide revision and proof‑reading services for standard documents, to contribute to the development of accurate documentation.
• Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
• Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
• Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
• Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
• Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

Essential

a) Comply with order process operations as per standard UNHRD Standard Operating Procedure (SOP), by

• Verifying availability of stocks through WFP system
• Requesting approval to release stock from respective owners
• Liaising with procurement to request quotations from suppliers

b) Follow through on the Proforma Invoice sent to partners

c) Assist in coordinating after‑sales policies with the procurement team

d) Assist monitoring UNHRD Customer Service shared mailbox. Requests under UNHRD Dubai.

QUALIFICATIONS AND EXPERIENCE

Education

Completion of secondary school education.

Experience

Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge and Skills

• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on‑the‑job training to more junior staff.

Language

Fluency in English and local language is required. Knowledge of another UN language is an advantage.

Competitive UN Salary Scale

Benefit from a rewarding salary structure, providing financial stability.

Generous Leave Entitlements

• Annual Leave: Earn 2.5 days per month.
• Paid Sick Leave, Parental Leave, Family Leave ensuring you can take the necessary time to recover and take care of your family without financial worry.

Comprehensive Medical Insurance

Access quality healthcare coverage for yourself and recognised dependents, promoting health and wellbeing.

Professional Development

Engage in continuous learning and career advancement opportunities within the UN framework, enhancing your skills and expertise.

Work‑Life Balance

Benefit from a supportive environment allowing you to maintain a healthy balance between work and personal life.

Global Impact

Contribute to meaningful humanitarian work that makes a difference worldwide, providing a profound sense of purpose and fulfillment.

Diverse and Inclusive Workplace

Join a multicultural team that values diversity, inclusivity, and collaboration, fostering a supportive professional environment.

Networking Opportunities

Build connections with professionals and organizations globally, expanding your professional network and influence.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.