Business Process Principal Consultant - Customer Industry Solutions (CIS)

SAP; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

SAP is seeking an Industry AI leader to drive transformative use cases across manufacturing and other industries. You will lead discovery workshops with business and IT stakeholders, translate challenges into deployable AI solutions, and own end-to-end lifecycle from requirements to validation of outcomes.

You will build an AI portfolio with measurable business value, collaborate with engineering, and influence senior stakeholders to adopt scalable AI assets.

Qualifications

• 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries with operational knowledge of where processes break
• Hands-on experience defining Agentic AI solutions with data readiness and measurable outcomes
• Proven track record in translating complex challenges into structured programs for senior stakeholders
• Ability to lead executive workshops and co-innovation engagements with emotional intelligence
• Translate AI opportunities into quantified business cases with clear KPIs and ROI timelines
• Strong English communication; Arabic is a plus
• Familiarity with SAP platforms and cloud-first architecture principles

Responsibilities

• Lead customer innovation engagements: run discovery workshops to surface AI opportunities
• Define high-value Industry AI use cases and KPIs
• Own end-to-end lifecycle from discovery to deployment
• Drive value via rapid, iterative production of AI solutions
• Build industry AI assets and accelerators for SAP globally

Skills

Industry knowledge

AI use cases

Product management

Executive workshops

Strategic thinking

Business acumen

SAP platform knowledge

Communication

Tools

SAP S/4HANA

SAP Business AI Platform

SAP Joule

Signavio

LeanIX

Job description

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You Will Do

• Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize Industry AI opportunities capable of fundamentally transforming how customers operate and grow.

• Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions - applying AI tools in the definition process itself to sharpen requirements, agent architecture, KPIs, and quantified value metrics.

• Own the end-to-end lifecycle: Drive use cases from discovery to deployment - defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.

• Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.

• Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators - with documented financial and operational value, reusable across SAP globally.

What You Bring

• Deep industry expertise: 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries - with operational-level knowledge of where processes break and where transformation creates real value.

• AI use case expertise: Hands-on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.

• Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading business transformation initiatives - translating complex challenges into structured programs that deliver at the senior stakeholder level.

• Customer engagement and emotional intelligence: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co-innovation engagements - navigating complex organizational dynamics with emotional intelligence and building trust at every level.

• Strategic thinking and complex problem solving: Ability to cut through ambiguity, identify the highest-impact AI opportunities, and chart a clear path from complex business challenge to executable solution.

• Business acumen and value orientation: Ability to translate AI opportunities into quantified business cases - with realistic KPIs, ROI timelines, and a clear understanding of how value is created and measured in the businesses you serve.

• SAP platform knowledge: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles.

• Communication and influencing skills: Clear, concise English - written and verbal - able to produce sharp requirements documentation, lead executive-level discussions, and influence diverse stakeholders toward a shared direction. Arabic proficiency is an advantage.

Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team - a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others to define sharper use cases, ask better value questions, and close the gap between AI potential and business reality is an explicit expectation at this level.

#SAPIndustryAICareers

Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Expected Travel: 0 - 10%
• Employment Type: Regular Full Time
• Additional Locations: #LI-Hybrid