Business Insights and CRM Manager

Novo Nordisk A / S; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A global healthcare company in Dubai seeks a Business Insights and CRM Manager to lead business intelligence and CRM strategies. The role requires strong analytical skills, experience with data visualization tools, and a Master's degree in a relevant field. Ideal candidates will have at least 5 years of experience in the pharmaceutical industry, providing data-driven insights to enhance commercial performance. Candidates must be fluent in English and comfortable in a dynamic, collaborative environment.

Qualifications

• Minimum of 5 years of experience in driving business insights and CRM strategy.
• Experience in the pharmaceutical industry is ideal.
• Ability to translate insights into strategic actions.

Responsibilities

• Lead the development and execution of business intelligence and CRM strategies.
• Drive innovation in analytics using AI and machine learning.
• Provide data-driven recommendations to leadership on commercial performance.
• Monitor competitor performance for benchmarking.

Skills

Strong analytical skills

Experience with dashboards and data visualization tools

Proactive and solution-oriented mindset

Strong communication skills

Stakeholder management

Fluent English

Education

MSc in Business Administration, Economics, Statistics or relevant field

Tools

PowerBI

Tableau

Job description

Your new role

As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.

In addition, you will :

• Develop a centralized insights hub to address key business questions and future needs.
• Drive innovation in analytics, including AI-enabled tools and machine learning models.
• Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.
• Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.
• Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.
• Align customer strategy with commercial goals to enhance engagement and portfolio uptake.
• Monitor competitor performance and ensure an outward-looking approach to benchmarking.

Your new department

You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.

Your skills and qualifications

To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.

Furthermore, you have :

• Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)
• Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches
• Strong communication and stakeholder management skills, with the ability to influence and drive adoption
• Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions
• Fluent English both written and spoken