Business Development Manager -ICT Department

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading ICT organization in Dubai is seeking an experienced professional for strategic planning and operations management. The ideal candidate will lead a high-performing team, manage budgets, and ensure compliance with regulations. A bachelor's degree in Electronics or Engineering and over 15 years of experience in ICT projects are required. This role offers an opportunity to drive operational efficiency and client satisfaction.

Qualifications

• Minimum 15+ years of experience in ICT Project & Operations Management.
• Strong project management skills and certification (e.g., PMP) is desirable.
• Strong understanding of ICT projects, regulations, and industry trends.

Responsibilities

• Develop and implement strategic plans for the ICT Department.
• Recruit, train, and manage a high‑performing team of facility management professionals.
• Ensure all facilities comply with local regulations, health and safety standards.

Skills

Project management

Leadership

Client relations

Financial management

Negotiation

Education

Bachelor's degree in Electronics/Engineering

Job description

Strategic Planning

• Develop and implement strategic plans for the ICT Department to align with the organization's goals and client requirements.
• Identify growth opportunities and areas for improvement in service delivery.

Team Leadership

• Recruit, train, and manage a high‑performing team of facility management professionals.
• Foster a culture of excellence, collaboration, and continuous improvement within the department.

Client Relationship Management

• Establish and maintain strong relationships with external clients, understanding their needs and expectations.
• Regularly communicate with clients to ensure satisfaction and address any concerns promptly.

Financial Management

• Prepare and manage budgets for facility management projects, ensuring cost‑effectiveness and profitability.
• Monitor expenses and revenue, and implement cost‑saving measures.

Operational Efficiency

• Oversee day‑to‑day facility management operations, including maintenance, security, and cleaning services.
• Implement best practices to optimize facility performance and energy efficiency.

Compliance and Safety

• Ensure all facilities comply with local regulations, health and safety standards, and environmental requirements.
• Develop and maintain emergency response plans.

Vendor Management

• Manage relationships with third‑party vendors and service providers.
• Negotiate contracts and monitor vendor performance to meet service level agreements.

Business Development

• Research and identify new and existing business opportunities – including new market segments, growth areas, trends, customers, partnerships, tendering, or new ways of reaching existing markets.

Reporting and Documentation

• Prepare regular reports on key performance indicators (KPIs) and operational metrics.
• Maintain accurate records and documentation related to facility management activities.

Requirements

• Bachelor's degree in Electronics / Engineering or a related field.
• Minimum 15+ years of experience in ICT Project & Operations Management.
• Strong project management skills and certification (e.g., PMP) is desirable.
• Strong understanding of ICT projects, regulations, and industry trends.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Financial acumen and budget management experience.
• Client‑focused mindset with strong negotiation skills.
• Knowledge of UAE‑specific regulations and market conditions.