Business Development - Account Manager

Crisis Prevention Institute (CPI); Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading training provider is seeking a Business Development Account Manager to drive retention and growth across various sectors in the Middle East. The successful candidate will manage key accounts, identify opportunities, and provide sales support, with a hybrid work structure. Ideal for someone with business development experience and strong communication skills.

Qualifications

• 2 years of experience in a business development role, ideally within relevant markets.
• PC Literate and familiar with sales processes.
• Self-starter and team player with collaboration skills.

Responsibilities

• Accountable for personal retention and growth targets.
• Identify growth opportunities via phone/social media.
• Provide periodic sales team support with larger key clients.

Skills

Sales processes

Customer relationship management

Communication skills

Analytical skills

Education

A Levels or equivalent

Job description

The Role

The Business Development Account Manager (BDAM) will work with a retention and growth target across both core and emerging sectors in Middle East including Healthcare, Education, human services and other sectors. - Accountable for 2025 personal retention and growth target within a designated set of accounts - Meets assigned targets for profitable sales volume, market share - Comfortable on the phone and able to develop and nurture existing customer relationships - Identify growth opportunities via phone / social media activity - Provides periodic sales team support and processes with larger key clients - Hybrid role, 3 days Dubai office, 2 days remote. The role will also involve occasional travel within Middle and Far East.

Requirements

• A Levels of regional equivalent - 2 years in business development role, ideally within CPI core markets - PC Literate, familiar with sales processes & self -starter - Team player with the ability to collaborate with others - Able to demonstrate ability to communicate with different contacts within account base - Belief that all business opportunities start with knowledge of how to create value for a customer - Excellent verbal and written communication & analytical skills including presentation to groups

About the company

Crisis Prevention Institute (CPI) is the worlds leading provider of evidence-based de-escalation training. CPI programs equip staff with crisis intervention and de-escalation skills that reduce challenging behavior and help prevent future incidents. Over 17 million individuals are trained in CPI's de-escalation techniques and are making measurable impacts on the safety of their workplaces.